Delivery and Returns
Delivery
UK
Options for delivery within the UK:
- Orders over £150 - Free Standard Shipping
- Standard shipping 3 - 4 working days - £6.00
- Express shipping 1 - 2 working days - £8 (12pm Cut-off for same day despatch)
Larger items such as rugs and fabric orders over 3m are charged at £15 shipped via courier.
International
We're delighted to now offer flat rate shipping (fabric and rugs excluded) in the below countries:
- Europe - £45 (£6 for samples)
- US - £55 (£15 for samples)
- Canada - £55 (£15 for samples)
- Australia - £70 (£15 for samples)
- New Zealand - £70 (£15 for samples)
With all other countries, shipping is calculated depending on weight of the order. For an estimated quote, please email details of your order and your address to hello@bluebellgray.com
Please note that our lampshades are only available to ship within the UK and Europe and we are unable to ship them out with these destinations.
All cushions shipped outside of the UK will be shipped without an inner and will be cover only.
We work hard to dispatch orders the next working day but during busy periods it can take longer.
Fabric, fabric samples, wallpaper and wallpaper samples are dispatched from a separate warehouse. If you order fabric, wallpaper or samples along with other goods they will arrive in separate packages.
We reserve the right to invoice for additional shipping for selected addresses.
Any unsuccessful deliveries where the item is then returned to us may be subject to additional charges.
International Deliveries Additional Charges
Please be aware for deliveries out-with the UK taxes, duties and handling fees will be charged to you when your goods enter the country. This will be handled by the local courier company. We have no control over these charges. Some items incur surcharges due to size or weight. Please see our International Deliveries page for more details.
How long will it take?
Parcels will arrive within 3-5 days. Tracking information will generally be provided once your order has shipped.
Wallpaper is generally made to order and will arrive in 4 - 6 weeks.
Rugs are all made to order and will arrive in 4 - 8 weeks.
Returns
All our items are made with great care and we hope you like them. However, if for any reason you change your mind please return it, in its original packaging, unused and unopened within 30 days of receipt for a refund. For website returns, please fill out a request form in your account or send an email to hello@bluebellgray.com. Returns are to be sent to Bluebellgray, The Whisky Bond, 2 Dawson Road, Room 4.05.
When returning any goods to us we advise using a tracked and insured service and to retain your proof of postage as we cannot be responsible for any goods lost or damaged in transit. Any returns that arrive damaged may be subject to a restocking fee.
Refunds are processed within 3 working days by the original payment method once we have received the package back. If the card has expired, we can offer alternative refund methods of PayPal or bank transfer.
Please note opened bedding with the seal broken cannot be returned unless faulty for hygiene reasons. Our bedding and sheets come in a bag made from exactly the same cloth as the duvets and sheets, so colour and quality can be seen before breaking the seal.
Fabric is strictly non-returnable once it has been cut and sent for your order. Please order a sample beforehand here or contact us at hello@bluebellgray.com if you have any questions or hesitations at all before placing your order.
Wallpaper is made to order and cannot be returned unless faulty.
Fabric and wallpaper samples are non-returnable.
For an item purchased from our stockists please return it to the stockist you originally purchased from. Our stockists have their own terms and conditions relating to returns and we cannot process returns bought through them.
If an item is damaged or faulty please email hello@bluebellgray.com and we will help you there.
If an item is out of stock we will refund your item and contact you to let you know.