Frequently Asked Questions

How can we help?

FAQ

Does bluebellgray design for any other brands?

Fi only designs for bluebellgray, we have seen many ‘versions’ of bluebellgray designs over the years, but the real bluebellgray designs will always have our name on them and be sold through our website or our official website. We do collaborate with other lovely brands, but we will always brand the collaborations so you know they are authentic bluebellgray collaborations. We will always show any collaborations on our social media channels too. 

Where are the products designed and manufactured?

All of our bluebellgray designs are born in Scotland; they start life being painted by Fi by hand in our Glasgow studio on a sheet of paper. We do all the design work in house at bluebellgray and take the design all the way from a blank piece of paper through the development process working with our manufacturers, to it becoming a final product. 

Our fabrics are printed in the UK and Europe. Our cushions, mugs, kitchen textiles, lampshades, wallpaper and accessories are made in the UK. Our bedding is made in Turkey and Pakistan. Our rugs and trays are made in Europe. Most, but not all, of our printed bedding pieces are Carbon Neutral, meaning every item has its carbon footprint off-set to counteract the environmental impact of production and shipping. Our rugs are manufactured by Brink & Campman, a Dutch company, who were able to offer us an innovative way to produce a quality wool rug whilst retaining the beautiful watercolour qualities of Fi’s originals.

Where our products are made and the conditions of the people making our products is also of the utmost important to bluebellgray. Overseas production is always in ethically approved factories with BSCI compliance, meaning the workers are treated fairly and ethically and the factory is regularly inspected for safety standards.

When did bluebellgray start?

Bluebellgray started in 2009 on Fi’s kitchen table. The brand has grown and evolved over time and has grown from just 6 cushions to a fully fledged homeware brand selling a full range of products for your home with the signature bluebellgray prints. 

Can I have curtains and blinds made using one of your fabrics?

Yes. All of our fabrics are can be used in our made to measure curtains and blinds service. You can find all the information required here on our bespoke service page.

I can’t see a design I loved on your website anymore, will it come back?

Some items within bluebellgray are part of our signature collection and will always be available. Some designs we design seasonally so once they sell it is unlikely they will be restocked.

Shipping, Returns & Exchanges

We use Royal Mail and a few other select couriers for all orders. General orders in the UK are shipped via Royal Mail. Fabric and larger items will be shipped via courier. All available shipping options can be selected at checkout.

Will I be updated on the progress of my order?

Once you have place your order you will receive a confirmation email letting you know that our fulfilment team have received your order. As soon as your order is fulfilled, you will receive an email notification with your tracking information.

How will my order be packaged?

All our cushions, bedding and accessory orders are generally wrapped in tissue paper. We use a recyclable paper sack or cardboard boxes along with recyclable paper tape, and wherever possible any plastic that is required will be biodegradable. All orders are carefully wrapped and packed safely and securely ready for their journey to you. 

How will my order be packaged?

All our cushions, bedding and accessory orders are generally wrapped in tissue paper. We use a recyclable paper sack or cardboard boxes along with recyclable paper tape, and wherever possible any plastic that is required will be biodegradable. All orders are carefully wrapped and packed safely and securely ready for their journey to you. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You can find further information on international deliveries here.

Get in touch

Have questions about your order, or a general enquiry?