Terms and Conditions


Terms and Conditions


These terms and conditions apply to the use of and orders placed on the www.bluebellgray.com website and www.bluebellgray.co.uk and telephone orders placed with bluebellgray ltd. By placing an order with bluebellgray ltd you will be deemed to have read, understood and agreed to these terms and conditions.

Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As cushions are made by hand there may be a fractional variation in size. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

Orders can be processed directly through this web site. Bluebellgray processes card payments securely via a third party payment system called Stripe. All transactions are processed using a secure server. Bluebellgray does not hold any customer card details and we will never pass your details on to anyone.

When signing up to our newsletter, the 10% discount code can only be used to purchase full price products. This excludes our fabric remnants as these are already sold at a discounted price.

We accept card payments over the phone by calling 0141 221 0724. 

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Bluebellgray will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion or accident.

Bluebellgray are happy to refund any unwanted or faulty items returned to us in original condition and packaging, unused and with tags attached within 30 days of receipt. Please complete a return request in your online account or email us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing. Please return items to - Bluebellgray, Room 4.05, The Whisky Bond, 2 Dawson Road, Glasgow, G4 9SS.

Bluebellgray uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.

Cut fabric orders are non-returnable.

Bespoke Curtains & Blinds:

Bluebellgray accepts no liability for measurement accuracy provided by the customer for any bespoke curtains or blinds orders. Advice will be given on how best to measure the desired space if you are situated outside of Glasgow and the surrounding areas where we can offer this service ourselves. 

Company Number SC364212 (SCOTLAND). Registered office: Peggy-Betty Designs Ltd, T/A Bluebellgray, 2 Stewart Street, Milngavie, Glasgow G62 6BW UK. VAT No 119269890

bluebellgray is a trading name of Peggy-Betty Designs ltd